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TRACKSTAR integration does not contain information for the specified carrier and service level.

This error appears when the carrier and service level combination are not mapped in the WMS integration. The order cannot be loaded into the Start Shipping screen until the missing mapping is corrected.

When a user enters an order number on the Start Shipping page, the TMS attempts to pull all order-level details from Extensiv, via the Trackstar integration. This includes the carrier, service level, dimensions, weight, and address information.

If Trackstar does not return valid carrier or service level data, the system cannot determine how the order is supposed to be shipped. In these cases, the TMS displays an error message similar to:

image (4)

This means that the carrier and service level combination has not been mapped in the WMS integration service. To fix the problem, a member of the iDrive engineering team will need to add the mapping to the integration service. 

Once added, the order will import correctly, and the user will be able to print the label.